Here you will find answers to frequently asked questions. If you need help with another matter, please write to us using the contact form below (we will try to respond within 24 hours). You can also contact us by phone during office hours (9:00 a.m. - 5:00 p.m.) at +48 601 404 790

FAQ - frequently asked questions

How much time is allowed for a return?

The customer has the right to withdraw from the sales contract within 14 days from the date of receiving the order. If 14 days have passed since your purchase was delivered, unfortunately we cannot offer a cash refund.

What address should the return be sent to?

Please send the return by courier to the following address:

LILLABEL Ewa Dziedzic

Junaków 4 street

04-860 Warsaw

+48 601 404 790

shop@lillabel.com

The cost of transporting the returned product is borne by the Buyer. We do not accept cash on delivery shipments.

To make a return, please complete the form and attach it to the shipment. If you are unable to print the form, please write down the necessary data by hand on a piece of paper.

Where can I find the return form?

The return form is available at this LINK

Can I exchange goods?

We kindly ask you to return the products according to the returns procedure and place a new order in the online store.

Please return the products with a completed return form. This will allow us to efficiently carry out the procedure of returning the funds to your account.

How can I make a complaint?

LILLABEL products offered on the website www.lillabel.com are brand new and covered by a warranty against hidden defects. The buyer is entitled to this right for a period of 2 years from the date of purchase.

In case of a complaint about a defective product, please contact us by e-mail at shop@lillabel.com. Please attach the completed complaint form and photos showing the defect. Our employee will contact you to determine further steps in the complaint process.

How long does it take to process a complaint?

Complaints are considered immediately, but no later than 14 days from the date of receipt of the complained product.

If the complaint is deemed justified, we will fulfill the complaint in accordance with applicable legal provisions regarding warranty.

Can I combine orders or add something to an existing order?

To combine orders or add a product to an existing order, please call 601 404 790 between 9:00 a.m. and 5:00 p.m. or email us at shop@lillabel.com

If the order has already been processed and packed by our warehouse, unfortunately we will not be able to add anything to the package.

How long does it take to ship?

We try to fulfill all orders immediately (unless there is information about an extended waiting time on the product page). Delivery time within Poland is 1-2 business days.

In case of delays due to our fault, we will inform you by e-mail or telephone.

The delivered parcel is damaged - what now?

If the parcel delivered by the courier shows clear signs of damage, the box is torn, the contents seem to be damaged, or the box is sealed with courier tape - please immediately report a complaint to the courier who delivered the order and fill out the damage report with the carrier. Please also inform us immediately by e-mail so that we can file a complaint about the damaged parcel with the courier company.

All parcels we send are insured, and the customer's complaint reported at the time of parcel delivery is crucial for us to claim compensation from the courier company.

Can I personalize the product available in the offer - change the colour or size?

If you need a bed in a special colour or size, write to us - we will help you :)

shop@lillabel.com

Contact form

FAQ Contact

 

ONLINE SHOP

+48 601 404 790

shop@lillabel.com

Mon-Fri: 9am-5pm

 

 

 

 

 

 

Company:

LILLABEL SP. Z O.O.

Junaków 4 street

04-860 Warsaw POLAND

NIP: 9522250427

REGON: 52737856100000

KRS: 0001079076

Address for correspondence and returns:

LILLABEL Ewa Dziedzic

Junaków 4 street 

04-860 Warsaw POLAND

shop@lillabel.com

 

 

 

Transfer details:

LILLABEL SP. Z O.O.

[PLN] 37 1140 2004 0000 3202 8444 5697

[EUR] 34 1140 2004 0000 3412 2146 3131

mBank

BIC/SWIFT: BREXPLPWMBK