TERMS AND CONDITIONS OF THE ONLINE STORE

WWW.LILLABEL.COM

General provisions:

1. These regulations, hereinafter referred to as the "Regulations", define the rules for using the online store located at www.lillabel.com

2. The store is run by LILLABEL SP. Z O.O. ul. JUNAKÓW 4, 04-860 WARSAW - POLAND, NIP: 9522250427, REGON: 52737856100000, KRS: 0001079076, hereinafter referred to as the "Administrator".

3. Store address and contact details: internet address: www.lillabel.com, e-mail address: shop@lillabel.com, contact telephone number: +48 601 404 790, correspondence address: ul. Junaków 4, 04-860 Warsaw, POLAND

4. Each User, upon taking steps to use the Electronic Services of the www.lillabel.com Store, is obliged to comply with the provisions of these Regulations.

5. The condition for placing an Order in the Store by the Customer is to read the Regulations and accept its provisions at the time of placing the Order.

6. Making purchases in the Store requires the Customer to have an active and functional e-mail account.

 

Definitions:

The terms used in the Regulations mean:

Store – online store operating at www.lillabel.com, selling products remotely;

Customer - any entity making a purchase in the Online Store in accordance with the Regulations, including both Consumers and Entrepreneurs;

User - any entity using the Internet who enters the Store's website;

Customer Account - a field containing data on transactions carried out and an instrument used to execute orders placed by the Customer;

Seller/Service Provider – LILLABEL SP. Z OO ul. JUNAKÓW 4 04-860 WARAW - POLAND, NIP: 9522250427 REGON: 52737856100000 KRS: 0001079076

Newsletter - a service provided by the Online Store to Users who have consented to sending them the Newsletter, consisting in sending such Users all information about the operation of the Online Store, after the User voluntarily provides an e-mail address;

Consumer - a natural person performing a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity;

Entrepreneur – a natural person, a legal person or an entity without legal personality, performing a legal transaction on its own behalf as part of a business or professional activity;

Working days - days of the week from Monday to Friday, except public holidays;

Regulations - this document specifying the terms and conditions of using the Online Store and purchasing products there;

Registration - voluntary provision of data by the Store Customer by completing the form available in this Store;

Electronic service - a service provided electronically by the Service Provider to the Service User via the Store;

 

Types and scope of the Store's activities:

1. The Store conducts distance sales via the Internet of an assortment of accessories for dogs and cats.

2. The offered items are new, unused, free from legal defects.

 

Privacy policy:

Detailed information on privacy and cookies policy can be found in the tab: Privacy and cookies policy.

 

Technical requirements:

1. In order to ensure proper and uninterrupted use of the Store, the Customer's station/terminal device must meet the following minimum technical requirements:

- active internet connection,

- acceptance of cookies and Java Scripts enabled.

2. The store is not obliged to provide the above devices and/or software.

3. Installation of the software referred to in section 1 is the subject of a separate license agreement between the Customer and the licensor.

4. The store's website is adapted to a screen resolution above 320px wide.

5. In case of technical problems with the website, please contact us by e-mail at shop@lillabel.com

 

Purchasing rules:

1. Before confirming the purchase, the Store provides the Customer with the following information:

and) a detailed description of a given product and its features;

b) the total price of the ordered products including taxes, as well as the transportation, delivery or postal services fee and summarizing the total amount of the order with the selected delivery option;

c) regarding the method and date of payment;

d) regarding the manner and date of performance by the entrepreneur.

2. Purchasing a Product does not require registration in the Store.

3. Placing an order is done using a form available on the store's website, available after pressing the " order with obligation to pay " button under the description of a given product, or in the summary of the list/shopping cart, in which the Customer provides the following data:

a) Name and surname or company name

b) Email address

c) Telephone number

d) NIP (for customers - entrepreneurs)

e) Address details for shipping

4. The customer places an order after reading the information specified in the Store Regulations and the information indicated in section 2, which will be displayed in electronic form at the last stage of completing the electronic form preceding expressing the will to be bound by the contract by clicking the "I order with the obligation to pay" button. After reading the collected information specified for a given Customer's order, the Customer expresses his will to be bound by the contract by pressing the "I order with the obligation to pay" button.

5. All prices given on the Store's website are in Polish zloty and include VAT. The price displayed in the basket summary before placing the order includes shipping costs in accordance with the option selected by the Customer.

6. The store undertakes to deliver items free of defects.

7. The order is considered accepted for processing after the Store confirms acceptance of the order placed by the Customer:

a) confirmation of order acceptance is sent automatically after the Customer places the order;

b) The Store may suspend acceptance of the order if there are any doubts as to the truthfulness or reliability of the data provided by the Customer in the registration form. In such a case, the Store will immediately contact the Customer to clarify the doubts.

c) If some of the products included in the order are unavailable, the Customer will be informed immediately. The customer decides whether the order is to be completed partially or fully canceled.

8. The Customer and the Store are bound by the price of the Product applicable at the time of placing the order.

 

Payments

1. The following payment methods are accepted in the Store:

a) transfer (prepayment): the amount due for the Order will be transferred to the Store's bank account provided in the e-mail confirming the submission of the Order;

c) online payment via the tpay.com electronic payment system;

d) online payment via PayPal online payment system;

e) payment by credit card via PayPal;

f) payment in cash upon receipt of a shipment sent by courier on delivery

2. The rules for making payments by Customers via the tpay.com electronic payment system are available at www.tpay.com. Using payments via the online payment system requires the Customer's prior acceptance of the regulations of these services. The terms of provision of these services are available in the link presented on the Website.

3. The rules for making payments by Customers via PayPal and the complaint procedure are available atwww.paypal.com. Using payments via the online payment system requires the Customer's prior acceptance of the regulations of these services. The terms of provision of these services are available in the link presented on the Website.

4. The deadline for payment is 3 business days from the date of placing the order.

 

Order fulfillment and shipping

1. Order execution begins:

a) in the case of Orders paid by transfer - after the funds are credited to the Service Provider's bank account,

b) in the case of online payments via the tpay.com or PayPal system - when the Customer receives an automatic e-mail with information about the acceptance of the payment,

c) in the case of Cash on Delivery Orders - after receiving an e-mail confirming the order

2. When all the goods ordered by the Customer are completed and ready for shipment, an e-mail informing about shipment is sent.

3. After the Store sends the Order to the Customer, delivery takes place, depending on the selected shipping method, within:

and) Courier: 1-2 business days,

b) Parcel lockers: 1-2 business days.

4. The ordered goods are shipped within 5 business days of receiving the amount due for the product. Order processing time varies depending on the goods purchased.

5. If the Store's warehouse is out of stock of the product or products covered by the Customer's Order and it is not possible to produce them within the time specified for the execution of the Order, the Service Provider will inform the Customer about this fact by sending a message to the e-mail address provided by the Customer or by contacting us by phone in order to proposing alternative goods, dividing the Order into parts or canceling the Order in whole or in part.

6. If the Customer does not consent to the execution of the Order with alternative products, the Order will be canceled in whole or in part according to the Customer's choice.

7. If in the situation described in 8.5. and according to the Customer's choice, the Order will be divided, the Customer only bears the costs of delivering the first shipment. The costs of delivering other shipments resulting from new Orders resulting from dividing the original Order are borne by the Store.

8. Regardless of the rights described above, in the event of lack of goods in the Warehouse or the impossibility of fulfilling the Customer's order, the Online Store has the right to withdraw from the contract within 30 (thirty) days from the date of its conclusion. If the expected order completion date is longer than 30 (thirty) days, the Online Store has the right to withdraw from the contract within the deadline for the execution of a given order. If payment for the goods was made in advance, the Online Store will refund the amount due for the goods to the Customer immediately after canceling the order.

9. If the Customer does not make any decision in the situations referred to in 5., including the inability to contact the Customer for reasons not attributable to the Service Provider, the Service Provider may perform the contractual arrangements within 30 days from the occurrence of this event. the right to withdraw from the order in full.

10. If the Order is canceled in the situation described in connection with 8.6., and the Customer has already paid for the Order, the Service Provider will refund the Customer the amount paid (or part of it in the case of partial execution of the Order) in accordance with generally applicable law.

11. If there is no payment or confirmation of the Order by the Service Provider within 5 business days, the Order will be canceled by the Service Provider, of which the Customer will be notified via e-mail.

12. Parcels are sent via the DPD and InPost courier companies. Shipping costs and rules are specified in the Delivery and payments tab . The cost of international shipments is agreed individually with the customer - depending on the destination place of delivery.

13. In the case of ordering several items of goods, the goods are generally packed together in one shipment, unless, when choosing the delivery method, the Customer indicates a different packaging method and selects the option of separate delivery for each product.

14. The maximum delivery time according to the Consumer Rights Act is up to 30 days. If the deadline specified in the previous sentence is exceeded, the Consumer has the right to designate additional time for the Seller. If the goods are still not released, the customer may withdraw from the contract.

15. If the shipment is not collected by the Customer, all costs of returning the shipment and re-sending it are borne by the Buyer.

16. If the goods are to be sent by the Store to a Customer who is a consumer, the risk of accidental loss or damage to the item (goods) is transferred to the Customer upon its delivery to the Customer. The delivery of an item (goods) is deemed to be entrusted by the Store to the carrier if the Store had no influence on the buyer's choice of carrier.

17. Together with the product, the Store sends an information form (instruction on withdrawal from the contract) and a form on withdrawal from the contract (downloadable from the Return tab )

18. The customer will be notified by e-mail about the shipment of the goods. When choosing a courier shipment, the Customer will receive a shipment number by e-mail.

19. A receipt confirming the purchase is sent with the Product. At the customer's request, a VAT invoice is issued. The customer is obliged to provide full data necessary to correctly issue a VAT invoice:

a) Name and surname/Company name;

b) Address of residence/registered office,

c) NIP number (in the case of companies),

d) Correspondence address 20. Each customer registering and/or placing an order agrees to receive information related to the course of the transaction and notifications of changes to these Regulations to the e-mail address provided by him/her.

21. Other information regarding the operation of the Website, as well as containing commercial information about new products or services of the Website, promotions of the Website and the products of the Administrator's partners will be sent only to those Customers who have consented to it.

Complaints

1. In the scope of complaints, the Customer who is a Consumer may exercise the rights granted by the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and the Act of May 30, 2014 on the rights consumer (Journal of Laws 2014, item 827 of June 24, 2014).

2. The Store is liable to the Customer under the warranty if the sold item (goods) has a physical or legal defect. A physical defect consists in the non-compliance of the sold item (goods) with the contract. In particular, the sold item (goods) is inconsistent with the contract if:

a) it does not have properties that an item of this type should have due to the purpose specified in the contract or resulting from the circumstances or purpose;

b) it does not have properties about the existence of which the Store assured the Customer, including by presenting a sample or pattern;

c) it is not suitable for the purpose about which the Customer informed the Store when concluding the contract, and the Store did not raise any objections to its intended use;

d) it was delivered to the Customer in an incomplete condition.

3. Complaints regarding the ordered goods may be submitted by e-mail to shop@lillabel.com or by registered mail to the following address: ul. Junaków 4, 04-860 Warszawa

4. To facilitate the submission of complaints, please visit the URL address

A sample complaint form has been included. The use of this form is optional.

5. When submitting a complaint, please provide the following data: Customer's name and surname, address, data allowing identification of the sale (e.g. login, order number, transaction date), subject and reason for the complaint, contact details.

6. When determining the method of fulfilling the Store's obligations regarding a reported complaint regarding physical or legal defects of items, the Customer who is a consumer has the right to submit a declaration of price reduction or withdrawal from the contract, unless the Store replaces the item immediately and without excessive inconvenience to the Customer. defective into a defect-free one or will remove the defect. This limitation does not apply if the item has already been replaced or repaired by the seller (Store) or the Store has not fulfilled the obligation to replace the item with a defect-free one or remove the defect.

7. If the Customer is a Consumer, he may, instead of removing the defect proposed by the Store, demand replacement of the item with a defect-free one or instead of replacing the item, demand removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to with the method proposed by the Store. When assessing the excess of costs, the value of the item free from defects, the type and significance of the defect found, and the inconvenience to which the Customer would be exposed to a different method of satisfaction are taken into account.

8. The reduced price should be in such proportion to the price resulting from the contract that the value of the item with a defect is compared to the value of the item without the defect.

9. The customer cannot withdraw from the contract if the defect is insignificant.

10. Complaints reported by the Customer will be considered within 14 days from the date of their submission. Lack of declaration within this period is considered as acceptance of the claims submitted by the Customer.

11. The customer will be notified about the resolution of the submitted complaint by the same means by which the complaint was sent, unless the customer reserves a different form of contact. The resolution of the complaint will also be sent electronically to the e-mail address provided by the Customer.

12. If the complaint is resolved positively, the Store sends the Goods to the Customer free from defects or with the defect removed within a reasonable time. If repair or replacement of a given product is not possible for the reasons indicated in section 6. and 7., the Store, in accordance with the alternative request submitted by the Customer, will reduce the price or refund the equivalent of the product price, plus shipping costs.

13. The right to warranty is excluded for Customers making purchases as Entrepreneurs.

Withdrawal from the contract by the consumer

1. Pursuant to the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827) The customer who is a consumer has the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of delivery of the item, i.e. from the moment the Customer came into possession of the item, or in which a third party other than the carrier indicated by the Customer came into possession of the goods.

2. To comply with the fourteen-day deadline referred to in section 10.1, it is sufficient to send a declaration of withdrawal before its expiry. The declaration can be submitted on a form, the template of which is included in the annex to these regulations and will be attached by the Store in a paper version to the shipment of the product. The use of this form is optional.

3. Pursuant to Art. 38 of the Act on Consumer Rights, the right to withdraw from a distance contract, in accordance with the Act, is not available to the consumer if the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs.

4. In the event of withdrawal from the contract, the Customer is obliged to return the goods to the following address:

LILLABEL Ewa Dziedzic

street Junaków 4, 04-860 Warszawa

or hand it over to a person authorized by the Store to collect it immediately, but no later than 14 days from the date of receipt of the shipment. The returned goods must be packed in a way that prevents them from being damaged during transport

5. If the Customer exercises the right referred to in section 10.1, the direct costs of returning the goods are covered by the Customer.

6. In the event of withdrawal from this contract, the Customer will be refunded all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered as part of the delivery of goods available in the Store). , immediately, and in any case no later than 14 days from the date of receipt by the "LILLABEL" Store of the package with the returned goods.

7. The Store returns the payment using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.

8. The Store may withhold the refund until the returned Goods (items) are received.

9. The consumer is responsible for reducing the value of the item resulting from using it in a way other than what is necessary to establish the nature, characteristics and functioning of the item.

Final provisions and description of the possibility of using out-of-court methods of dealing with complaints and pursuing claims

1. The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is also a Consumer, which he is entitled to under mandatory provisions of law. In the event of inconsistency between the provisions of these Regulations and the above provisions, these provisions shall prevail.

2. In matters not regulated by these Regulations, the provisions of Polish law shall apply, in particular the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827 of June 24, 2014) and the Act of 23 April 1964 - Civil Code (Journal of Laws 1964, No. 16, item 93, as amended).

3. Information regarding the possibility for the Customer who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen and social organizations whose statutory tasks include consumer protection. , Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:

i. http://www.uokik.gov.pl/spory_konsumenckie.php ;

ii. http://www.uokik.gov.pl/sprawy_zdrowie.php ;

iii. http://www.uokik.gov.pl/wazne_adresy.php ;

4. The customer who is a consumer has, among others: the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:

i. Permanent consumer arbitration court operating at the Trade Inspection - the possibility of requesting the resolution of a dispute arising from the concluded Sales Agreement;

ii. the provincial inspector of the Trade Inspection may request the initiation of mediation proceedings in an amicable matter until the dispute between the Customer and the store is resolved;

iii. a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation at the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address advice@dlakonsumentow.pl;

iv. Online Disputes Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/

 

Annexes to the Regulations

1. INFORMATION REGARDING THE EXERCISE OF THE RIGHT TO WITHDRAW FROM THE CONTRACT - INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT

Right to withdraw from the contract:

1. You have the right to withdraw from the contract within 14 days without giving any reason.

2. The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.

3. To exercise the right to withdraw from the contract, you must inform the LILLABEL store about your decision to withdraw from the contract by means of an unambiguous statement. (Please be advised that the declaration may be sent by traditional mail or e-mail).

Please send the return form to:

Traditional mail:

LILLABEL Ewa Dziedzic

street Junaków 4, 04-860 Warsaw POLAND

e-mail: shop@lillabel.com

4. The cost of transporting the returned product is borne by the Buyer. The store does not accept cash on delivery.

return address:

LILLABEL Ewa Dziedzic

street Junaków 4, 04-860 Warsaw POLAND

5. Effects of withdrawal from the contract

In the event of withdrawal from the contract, the refund will be made within 14 business days from the date we receive the package with the returned goods. We will refund the payment using the same payment methods used in the original transaction, unless you have expressly agreed to a different solution.

Please send back or hand over the item to us immediately, and in any case no later than 14 days from the date of receipt of the shipment. The deadline is met if you return the item before the 14-day deadline expires

2. RETURN FORM (A sample withdrawal form can be found here )